Refund & Digital Delivery Policy
This policy explains digital delivery, subscription cancellation, and refund handling for FaceSwapCam. The service sells digital access or entitlements and does not ship physical goods.
Service operator: FaceSwapCam
Last updated: 2026-10-23
Digital delivery
After a payment is successfully confirmed, the purchased Credits, subscription access, or other entitlement is attached to the authenticated account according to the applicable offer. If a confirmed purchase is not reflected in the account, contact support@faceswapcam.com so the issue can be investigated.
General refund rule
Digital Credits, entitlements, and subscription access are generally non-refundable after purchase. Cancellation by itself does not create a refund, and unused paid time or unused Credits do not automatically create a prorated refund. Other requests may be reviewed case by case under this policy and applicable law.
Billing errors and verified non-delivery
We may correct or refund duplicate charges, incorrect charges, or a verified payment where purchased value was not delivered because of a FaceSwapCam service failure and cannot reasonably be restored. We may request the account email, order reference, or other information reasonably needed to verify the issue.
Interrupted live sessions
If a live session is interrupted by a service failure, you are only charged for the seconds generated before it stopped. If you believe a session was charged incorrectly, contact support with the session time and your account email so we can review it.
Subscription cancellation
Monthly plans renew automatically each month until you cancel. You can cancel at any time from your account page, which opens the payment provider's customer portal. Cancellation stops future renewals; the month you already paid for and its remaining Credits stay available until that month ends, and cancelling does not by itself create a refund for the rest of the month.
Used Credits and one-time purchases
Credits already used for live sessions are not refundable, because the service was delivered. Credit packs are one-time purchases that do not renew and are generally non-refundable after purchase. Monthly plan Credits that expire unused at the end of a paid month are not refunded. If a purchase is refunded, its unused Credits may be removed from the account.
How to request review
Send billing or refund requests to support@faceswapcam.com. Include the account email, relevant order or payment reference when available, and a short description of the issue. Do not send full card numbers, security codes, passwords, or other unnecessary credentials.
Refund method and statutory rights
Approved refunds are processed through the applicable original payment method or Waffo workflow. Arrival time may vary by provider, payment method, bank, or financial institution. This policy does not limit refund or consumer rights required by applicable law.